Privacy Policy

1Information We Collect

sk778 collects personal information from you in several ways: directly when you register an account or contact support, automatically when you browse or use our platform, and from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are described in detail below.

1.1 Registration & Account Data

When you create an sk778 account, we collect the following information:

• Full legal name (as it appears on your national identity card or passport)
• Date of birth (to verify that you meet the minimum age requirement of 18 years)
• Residential address, including division, district, and postal code in Bangladesh
• Email address (used for account communication and verification)
• Mobile phone number (used for account verification and transaction notifications)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect and securely store copies of:

• National Identity Card (NID), passport, or other government-issued photo identification
• Proof of residential address (utility bill, bank statement, or official correspondence dated within three months)
• Proof of payment method ownership (such as a screenshot or confirmation showing the mobile wallet or bank account is registered in your name)
• Selfie photographs or video verification images where required for enhanced identity checks

1.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect transaction-level data including:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer)
• Partial payment account identifiers (we never store full account credentials)
• Deposit and withdrawal amounts in Bangladeshi Taka (৳)
• Transaction timestamps and reference numbers
• Transaction status and any decline or failure reasons

1.4 Gaming Activity Data

We maintain records of your gaming activity on the sk778 platform, including:

• Games played, bet amounts, outcomes, and session durations
• Bonus credits claimed, wagering progress, and bonus expiry events
• Sports betting selections, markets, odds accepted, and settlement results
• Responsible gaming settings you have configured (deposit limits, session time-outs, self-exclusion status)

1.5 Technical & Usage Data

When you access sk778, our servers automatically collect certain technical information:

• IP address and approximate geolocation (city-level, not GPS precision)
• Device type, operating system, and browser or app version
• Pages visited, time spent on each page, and navigation paths
• Referral source (the URL or campaign from which you arrived at sk778.bet)
• Error logs and performance diagnostics

1.6 Communications Data

When you contact sk778 via email, live chat, or any support channel, we retain a record of the correspondence, including your contact details, the content of your messages, and the resolution of any issue raised. This data is used for quality assurance, training, and dispute resolution purposes.

2How We Use Your Data

sk778 uses personal data only for legitimate purposes directly related to the operation of the platform and the provision of services to players. The table below summarises the primary purposes for which we process your personal data and the legal basis for each processing activity.

2.1 Marketing Communications

sk778 will only send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, or seasonal offers (such as Eid promotions, Pohela Boishakh specials, or Bangladesh Premier League betting offers) if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected].

Note that opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, security alerts, or account verification emails — these are necessary for the proper operation of your account and cannot be disabled.

2.2 Automated Decision-Making

sk778 uses automated systems for fraud detection, responsible gaming monitoring, and bonus eligibility assessment. These systems may result in automated decisions that affect your account, such as triggering an account review, applying a temporary deposit restriction, or flagging a transaction for manual investigation. Where an automated decision has a significant impact on your account, you have the right to request a manual review by a member of the sk778 compliance team by contacting [email protected].

3Data Sharing & Disclosure

sk778 does not sell your personal data to any third party. We share personal data with external parties only where strictly necessary for the operation of the platform, compliance with legal obligations, or the protection of the rights and safety of our players and our business. The categories of third parties with whom we may share your data are described below.

3.1 Payment Service Providers

To process your deposits and withdrawals, sk778 shares necessary transaction data with your chosen payment service provider. This may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank. Each of these providers operates under its own privacy policy and is subject to the data protection standards applicable to financial service providers in Bangladesh. sk778 shares only the minimum data required to complete the transaction.

3.2 Identity Verification Providers

For KYC verification purposes, sk778 may engage third-party identity verification technology providers. These providers process your identity documents and biometric data (where applicable) on sk778's behalf under strict data processing agreements. They are not permitted to use your data for any purpose other than completing the verification requested by sk778.

3.3 Game Technology Providers

Game studios and platform providers — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — may receive limited gameplay data (such as player session identifiers and bet history) necessary to deliver the game experience and ensure fair play. This data is shared under contractual data protection obligations and is used solely for game delivery and integrity purposes.

3.4 Legal and Regulatory Authorities

sk778 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required by applicable law, a valid court order, or a legitimate regulatory request. In such cases, sk778 will disclose only the data specifically required and will notify the affected player where legally permitted to do so.

3.5 Business Transfers

In the event that sk778 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player personal data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and any material change to the privacy terms that may result from it.

4Cookies & Tracking

sk778 uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to improve the player experience, and to maintain the security of your session. This section explains what types of cookies we use, their purpose, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They are widely used to make websites work efficiently and to provide information to the website operator. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies Used by sk778

4.3 Managing Your Cookie Preferences

You can manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is placed on your device. Note that disabling strictly necessary or security cookies will prevent you from logging in to your sk778 account and will significantly impair platform functionality. Instructions for managing cookies in common browsers are available from the browser developer's help centre.

sk778 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on its platform. The cookies deployed by sk778 are first-party only, meaning they are set directly by sk778.bet and not by external advertising networks.

5Data Retention

sk778 retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or accounting obligations. The retention periods applicable to different categories of data are set out below.

Upon expiry of the applicable retention period, sk778 will securely delete or anonymise the relevant personal data so that it can no longer be associated with a specific individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and analytical purposes.

If you request account closure, sk778 will cease all active processing of your personal data for gaming and marketing purposes with immediate effect. However, sk778 will retain data subject to a mandatory legal retention period (such as transaction records and KYC documents) for the durations specified above, even after account closure.

6Your Privacy Rights

As a player on the sk778 platform, you have a number of rights with respect to your personal data. sk778 is committed to facilitating the exercise of these rights in a straightforward and timely manner. All rights requests should be directed to [email protected] with the subject line "Privacy Rights Request".

6.1 Right of Access

You have the right to request a copy of the personal data that sk778 holds about you. Upon receiving a verified access request, sk778 will provide you with a summary of your data within 30 days. This summary will cover the categories of data held, the purposes for which it is processed, and the third parties with whom it has been shared.

6.2 Right to Rectification

If any personal data sk778 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your sk778 account settings. For changes to identity-related data (such as name or date of birth), documentary evidence will be required.

6.3 Right to Erasure

You may request the deletion of your personal data where: it is no longer necessary for the purpose for which it was collected; you withdraw consent and there is no other legal basis for processing; or the data has been processed unlawfully. Note that the right to erasure does not apply to data that sk778 is legally required to retain, such as transaction records and KYC documents subject to anti-money laundering retention obligations.

6.4 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data held or object to processing — you may request that sk778 restrict the processing of your data while the matter is under review. During a restriction period, sk778 will store your data but will not actively process it for any other purpose.

6.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that sk778 provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.

6.6 Right to Object

You have the right to object to the processing of your personal data where sk778 relies on legitimate interest as the legal basis. You also have the unconditional right to object to the use of your data for direct marketing purposes at any time. Upon receiving a valid objection to marketing, sk778 will cease all marketing communications immediately.

7Data Security

sk778 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated on a regular basis to reflect the evolving threat landscape for online gaming platforms.

7.1 Technical Security Measures

• Transport encryption: All data exchanged between your browser or device and the sk778 platform is encrypted using TLS 1.2 or higher, with 256-bit SSL certificates issued by a trusted certificate authority.
• Data at rest encryption: Sensitive data fields stored in sk778's databases — including identity document data and payment identifiers — are encrypted at rest using AES-256 encryption.
• Password security: Player passwords are never stored in plain text. sk778 uses industry-standard one-way hashing with salting to ensure that even sk778's own staff cannot view your password.
• Firewall and intrusion detection: sk778's infrastructure is protected by enterprise-grade web application firewalls (WAF) and intrusion detection systems (IDS) that monitor for suspicious traffic patterns in real time.
• Access controls: Access to player personal data within sk778 is restricted to authorised personnel only, on a strict need-to-know basis. All internal access events are logged and subject to periodic audit.

7.2 Organisational Security Measures

• All sk778 staff with access to personal data receive mandatory data protection training as part of their onboarding and on an ongoing annual basis.
• Third-party service providers who process data on behalf of sk778 are required to sign data processing agreements that impose equivalent security standards.
• sk778 conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.

7.3 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, sk778 has a documented incident response procedure in place. This procedure includes:

• Internal detection and containment of the breach within the shortest possible timeframe
• Assessment of the scope, nature, and likely consequences of the breach
• Notification to relevant regulatory authorities where required by applicable law
• Direct notification to affected players where the breach is likely to result in a high risk to their personal rights, including the nature of the breach, the data involved, and the remedial steps sk778 has taken
• Post-incident review to identify the root cause and implement measures to prevent recurrence

If you believe that your sk778 account has been compromised or that your personal data has been accessed without authorisation, please contact our security team immediately at [email protected] with the subject line "Security Concern". We treat all such reports as high priority and will acknowledge your report within 24 hours.

8Contact & DPO

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which sk778 processes your personal data, you are encouraged to contact us directly. sk778 is committed to resolving privacy-related concerns promptly and transparently.

8.1 General Privacy Enquiries

For general questions about this Privacy Policy, how your data is used, or to exercise any of your privacy rights as described in Section 6, please contact the sk778 Data Protection team at:

8.2 Updates to This Privacy Policy

sk778 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Where changes are material, sk778 will notify registered players by email and will post a prominent notice on the sk778.bet website for a period of at least 30 days prior to the changes taking effect.

The effective date at the top of this Privacy Policy will always reflect the date of the most recent revision. Continued use of the sk778 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

We recommend that you review this Privacy Policy periodically — at least once every six months — to stay informed of how sk778 collects, uses, and protects your personal data. Previous versions of this Privacy Policy are available upon request.