Responsible Gaming
at sk778 — Your Wellbeing Comes First

1Age Restriction & Verification

sk778 operates an absolute minimum age policy. No person under the age of 18 years may register an account, place a bet, or participate in any game or promotion offered on the sk778 platform. This requirement applies uniformly to all players in Bangladesh, regardless of the type of gaming activity or the amount wagered.

Age verification is integrated into the account registration process. All players are required to confirm their date of birth during sign-up and to submit valid government-issued identification — such as a National Identity Card (NID), passport, or birth certificate — as part of the Know Your Customer (KYC) process before any deposit or withdrawal can be processed.

If sk778 has reasonable grounds to suspect that a player may be under 18 years of age, the account will be suspended immediately pending verification. Any winnings accumulated during this suspension period will be withheld until age has been confirmed. If a player is confirmed to be under 18, their account will be permanently closed and any deposits returned in accordance with applicable procedures.

Protecting Minors

sk778 strongly encourages all adult players who share devices or households with children or young people to make use of internet filtering and parental control software. Tools such as Net Nanny, Qustodio, and similar applications can restrict access to online gambling websites at the device or network level. Additionally, players should never share their sk778 login credentials with anyone, and should always log out of their account when stepping away from a shared device.

2Understanding Problem Gambling

For the vast majority of players, gambling on sk778 is an enjoyable form of entertainment — a way to engage with cricket, explore live casino games, or try their luck on slots. However, sk778 recognises that for a small proportion of players, gambling can become problematic. Problem gambling is characterised by a persistent or recurring inability to control gambling behaviour, leading to significant negative consequences in a person's financial, personal, or professional life.

Problem gambling does not develop overnight, nor does it only affect certain types of people. It can affect players of any background, income level, or experience. The earlier it is identified, the easier it is to address. sk778 is committed to helping players in Bangladesh recognise the early warning signs of problem gambling so that they can take action before the issue escalates.

Warning Signs to Watch For

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in yourself, we strongly encourage you to reach out to sk778 support or a professional counselling service:

• Gambling with money allocated for essential expenses such as rent, food, bills, or bKash/Nagad transfers to family members
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost
• Spending more time or money on gambling than originally intended
• Feeling irritable, anxious, or restless when not gambling or when attempting to reduce gambling activity
• Lying to family members, colleagues, or friends about the amount of time or money spent on gambling
• Borrowing money specifically to fund gambling activity
• Neglecting work, studies, family responsibilities, or social relationships because of gambling
• Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions
• Returning to the platform immediately after a loss, rather than taking a break

3Our Responsible Gaming Tools

sk778 provides a comprehensive suite of responsible gaming tools directly within your account settings. These tools are free to use, take effect quickly, and are designed to put you in full control of your gaming experience on the sk778 platform. No request to activate a protective tool will ever be questioned or delayed unnecessarily by our support team.

4Self-Exclusion at sk778

Self-exclusion is one of the most powerful responsible gaming tools available on the sk778 platform. It allows a player to voluntarily request that their account be suspended for a defined period — or permanently — preventing all access to the platform, all deposits, all betting, and all marketing communications.

sk778 takes all self-exclusion requests seriously and processes them as a matter of urgency. There is no minimum balance requirement, no withdrawal fee, and no administrative barrier to requesting self-exclusion. Any player who wishes to exclude themselves from the sk778 platform will receive prompt assistance from our support team.

Available Self-Exclusion Periods

• 30 days — a short-term break suitable for players who need a brief pause
• 90 days — a medium-term exclusion for players who need more time away
• 6 months — a longer break for players with more serious concerns
• 1 year — an extended exclusion for players who need significant time to address gambling-related issues
• 5 years — a long-term exclusion for players who require sustained separation from gambling
• Permanent / Indefinite — a permanent ban from the sk778 platform with no automatic reinstatement

What Happens During Self-Exclusion

From the moment self-exclusion is activated on your sk778 account:

• Your account will be locked and you will be unable to log in
• All pending deposit requests will be declined
• Any available balance in your account will be made available for withdrawal before exclusion takes full effect
• All promotional emails, SMS messages, and in-platform notifications will cease immediately
• Your account data will be retained in accordance with sk778's Privacy Policy but will not be actively used for any gaming or marketing purpose

Lifting a Self-Exclusion

For all self-exclusion periods other than permanent exclusion, reinstatement of an account requires a formal written request to [email protected] after the exclusion period has fully elapsed. sk778 applies a mandatory 24-hour reflection period after receiving a reinstatement request before the account is reactivated, to ensure the decision is considered and intentional. Permanent exclusions cannot be reversed under any circumstances.

5Deposit & Spend Limits

Managing how much you deposit and spend on sk778 is one of the most practical and effective ways to keep your gaming under control. sk778 allows all registered players to set customised deposit limits in Bangladeshi Taka (৳) to ensure that gambling expenditure stays within comfortable and affordable boundaries.

How Deposit Limits Work

Deposit limits on sk778 can be configured on three timeframes — daily, weekly, and monthly. You may set one or more of these limits simultaneously. Once a limit is set, sk778's system will automatically decline any deposit attempt that would cause the total amount deposited within the defined period to exceed the limit.

This applies across all payment methods supported by sk778, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. Limits apply to the combined total of deposits made across all payment methods.

Changing Your Limits

• Reducing a limit: Takes effect immediately. The lower limit is applied as soon as the change is confirmed, with no delay or waiting period.
• Increasing a limit: Subject to a mandatory 48-hour cooling-off period. This delay is intentional — it gives you time to reflect on whether an increase is truly in your best interest before it takes effect.
• Removing a limit entirely: Treated the same as an increase and is subject to the same 48-hour reflection period.

Spend and Loss Limits

In addition to deposit limits, sk778 also offers spend limits (capping the total amount wagered per period) and loss limits (capping the maximum net loss per period). These work in the same way as deposit limits — reductions are instant, increases are delayed by 48 hours — and provide additional layers of financial protection for players who want a more granular level of control over their gambling expenditure.

6Self-Assessment Checklist

The following checklist is designed to help you reflect honestly on your gambling behaviour. It is not a diagnostic tool, but a starting point for self-reflection. If you answer "yes" to three or more of the questions below, we strongly encourage you to contact our support team or consider activating a responsible gaming tool such as a deposit limit, cooling-off period, or self-exclusion.

7Support Resources

sk778 believes that no player should face gambling-related difficulties alone. Beyond the tools available directly on the sk778 platform, a range of professional and community support resources are available to players in Bangladesh and internationally. These services provide confidential counselling, financial guidance, and emotional support for individuals and families affected by problem gambling.

Seeking Help

If you feel that gambling has become a problem for you or someone you care about, the most important first step is to acknowledge the issue and reach out for support. Speaking to a trusted friend or family member can be a helpful starting point, but professional support is strongly recommended when gambling behaviour is having a measurable impact on your finances, mental health, or relationships.

Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can seek support through local mental health services, hospital outpatient departments, and community health centres. Many such services offer confidential consultations at low or no cost. sk778 encourages players to take advantage of these resources without hesitation.

Practical Steps You Can Take Today

• Log in to your sk778 account and navigate to the Responsible Gaming section to review or set deposit, loss, and session limits
• Contact sk778 support at [email protected] to request a cooling-off period or self-exclusion — no explanation is required
• Talk to a trusted family member or friend about your concerns — sharing the problem is often the hardest but most important step
• Consult your local doctor or a mental health professional for a confidential assessment and referral to specialist support services
• Consider using device-level parental controls or site-blocking tools to restrict your own access to gambling websites during periods of vulnerability
• If financial stress is a contributing factor, seek advice from a licensed financial counsellor or community debt support service

For Family Members and Friends

If you are concerned about a family member or friend who may be struggling with problem gambling, sk778 encourages you to approach the conversation with compassion and patience. Avoid ultimatums or blame, which can drive the behaviour underground. Instead, express your concern, listen carefully, and encourage the person to seek professional support. If you believe a minor is accessing the sk778 platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

8Contacting sk778

sk778's responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year — including all Bangladesh public holidays such as Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). No matter when you need help, our team is ready to assist.

To request any responsible gaming tool — including deposit limits, loss limits, session limits, cooling-off periods, or self-exclusion — or to ask any question about the responsible gaming measures described on this page, please contact us using the details below. All communications are handled in confidence and treated as a priority.

What to Include in Your Request

To help our team process your responsible gaming request as quickly as possible, please include the following details in your email to [email protected]:

• Your registered sk778 username or account email address
• The specific tool you wish to activate (e.g., deposit limit, self-exclusion, cooling-off period)
• The desired limit amount or exclusion duration, where applicable
• Any additional context you are comfortable sharing — this helps our team provide the most appropriate support

You do not need to provide a reason for your request. sk778 will never ask you to justify or explain a decision to set a limit or self-exclude. Our only goal is to process your request accurately and promptly so that the protection you have chosen takes effect as quickly as possible.